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Top Floor Auctions
The Old Maltings, Hall Street
Long Melford
CO10 9JA
United Kingdom
07815 738306



Top Floor Auctions - Long Melford Offers Antiques, Collectibles, Art, Military, China, Jewellery, Glass, boxed lots and other curios in its regular on-line auction. You can view upcoming items on our social media sites FaceBook & Instagram 'Top Floor Auctions'. Physical viewing will be available prior to and during the auction. For specific dates, please visit our social media sites or website.

Conditions of Business – Buying at Top Floor Auctions The following pages are the terms on which we will offer the Lot(s) listed in our Catalogue, at the sale room or online for sale. By registering to bid at our auctions whether that will be in person, over the telephone or online you agree to these terms and you should read them carefully before entering a bid.

WHAT THESE CONDITIONS COVER The Conditions apply to the services we supply to you as Bidder and Buyer regarding the purchase or holding by Top Floor Auctions of Lot(s). WHY YOU SHOULD READ THEM All Bidders and Buyers (including persons duly authorised to sell Lot(s) by the true owner) prior to bidding on Lot(s) for sale in our saleroom or alternative premises, whether in person, by telephone or online and in delivering Lot(s) to our premises or requesting to arrange for the collection of any Lot(s) from our premises, should read through the terms of these clauses carefully. Particular attention is drawn to clause 13 which contains specific limitations and our exclusion of liability.

INFORMATION ABOUT US Top Floor Auctions is a trading name used for our auction activity. We operate from The Old Maltings, Hall Road, Long Melford, Suffolk. CO10 9JA where viewing can take place on specified dates.

HOW TO CONTACT US You can contact us by telephone 01787 323626 or by writing to us at


1.1 In the Conditions, the following terms shall have the following meanings unless the context otherwise requires:
“Absentee Bids” means a bid on Lot(s) if the Bidder is not able to be physically present, be it through an agent or by telephone, or online, a Bidder can place an absentee bid prior to the start of a Top Floor Auctions, Auction.
“Auctioneer” means Top Floor Auction acting in their capacity in conducting auctions by accepting bids and declaring Lot(s) as sold on behalf of the Vendor.
“Bidder” means any person, including such person’s principal when bidding as agent, bidding on Lot(s) at a Top Floor Auctions, Auction.
“Buyer” means a person who makes the highest accepted bid, in respect of any Lot(s), accepted by the Auctioneer, including such person’s principal if bidding as agent. “Buyer’s Premium” means the commission on the Hammer Price realised for the Lot in question payable to Top Floor Auctions by the Buyer at a flat rate of 18% of such Hammer Price plus any online premium.
“Catalogue” includes any advertisement, brochure, estimate, list or other publication of Top Floor Auctions containing details of Lot(s).
“Damage Loss Warranty” means warranty cover entered into by Top Floor Auctions arranged and provided for by regulated insurance provider on the Lot(s) which covers loss and accidental damage of the Lot(s).
“Deliberate Forgery” means Lot(s) that in our reasonable opinion are an imitation created to deceive as to age, authorship, culture, date, origin, period or source, where the correct description of such matters is not reflected by the corresponding description in the Catalogue, and which at the date of sale had a value materially less than it would have had if the Lot(s) had corresponded with the description in the Catalogue.
“Expenses” means, in relation to the sale or aborted sale of any Lot(s), Top Floor Auctions charges and expenses incurred, including (but not limited to) legal expenses, charges and expenses for insurance, Catalogue and other reproductions and illustrations, special advertising and promotion, reproduction rights’ fees and resale royalties, fees for consultancy services and expertise, taxes, levies, costs of testing, searches or enquiries relating to any Lot(s), carriage, travelling and subsistence costs and postage and packing costs.
“Hammer Price” means the price at which a Lot(s) are knocked down by the Auctioneer to the Buyer, excluding the Buyer’s Premium, any applicable Expenses and any applicable VAT. “Live Online Bidding” means the live online bidding performed via, and any other Top Floor Auctions authorised online platforms from time to time.
“Lot(s)” means items offered for sale at a Top Floor Auctions, Auction.
“Top Floor Auctions” “We” “Us” “Our” means Top Floor Auctions.
“Top Floor Auctions, Auction” means a public auction organised and administered by Top Floor Auctions.
“Top Floor Auctions Website” means our website
“Online Bidding Fee” means the additional charge levied on Lot(s) bought via the online bidding facilities at
“Reserve” the minimum price that the Vendor is willing to accept for their Lot(s) sold at a Top Floor Auctions, Auction.
“Sale Proceeds” means the total net amount due to the Vendor by Top Floor Auctions and is calculated as being the Hammer Price, less the Vendor’s Commission, loss warranty any applicable Expenses and VAT.
“Vendor” means the person(s) (including their agent (other than Top Floor Auctions), executors or personal representatives) offering Lot(s) for sale at any Top Floor Auctions, Auction. If the Vendor is more than one person, each shall be jointly and severally responsible for of all obligations, liabilities, representations, warranties and indemnities of the Vendor set out in the Conditions of Business – ‘Selling at Top Floor Auctions’.
“Vendor’s Commission” means the commission on the Hammer Price realised for the Lot(s) in question payable to Top Floor Auctions by the Vendor at a flat rate of 18% plus any applicable VAT (plus Damage Loss Warranty and all other Expenses as agreed) of such Hammer Price.
“Working Day” means a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.
1.2 In these Conditions of Business, words denoting a singular number only shall include the plural and vice versa and references to the masculine gender shall include the feminine.
1.3 The headings and sub-headings in these Conditions of Business do not form part of these Conditions of Business themselves but are for convenience only and do not affect their construction.
1.4 Reference to any statute or statutory provision in the Conditions includes a reference to the statute or statutory provision as from time to time amended, extended or reenacted.
AUCTIONS 2.1 If this will be your first time bidding at a Top Floor Auctions, Auction or if you haven’t bought anything from us for the last two years you must complete a registration form and provide the information we require to register you to bid. This includes identification to verify you (such as a passport or driving licence) and proof of your address dated from the last three months (council tax bill/bank statement/utility bill are accepted) and also your bank details. Details of how we use your personal information can be found in our Privacy Policy on our website at. We may, at our sole discretion, if you fail to complete any identification and anti-money laundering checks to our satisfaction decline to permit you to register as a Bidder and also entry into our premises. We also reserve the right to deny entry to any Top Floor Auctions, Auction to any individual at our sole discretion.
2.2 If you want to make cash payment for any Lot(s) we will require your proof of identity (such as passport or driving licence) and proof of your address dated from the last three months (council tax bill/bank statement/utility bill are accepted). We don’t accept single or multiple payments in cash in excess of £2,000.00.
2.3 We act as agent for the Vendor from time to time and any contract for the sale of Lot(s) at the Top Floor Auctions, Auction, whether placed in person, by telephone, or through Live Online Bidding will be made between the Vendor and the Buyer (except where we have a direct or indirect financial interest in the Lot(s) in which case we will act as principal. If you are bidding solely for yourself you will be held personally liable to pay the purchase price for the Lot(s) and all other sums due.
2.4 All bids must be made in English.
3. IF YOU ARE BIDDING ON BEHALF OF ANOTHER PERSON If you are bidding on behalf of another person who has been approved by us, you will act as agent for the third party and you and the third party will be jointly and severally liable for the Purchase Price for the Lot(s) plus any other Expenses and fees we reasonably incur.
4.1 If we receive two or more Absentee Bids on a particular Lot(s) for the same amounts being the highest accepted bids, we will attempt, to the best of our ability, to sell the Lot(s) to the Bidder whose Absentee Bid was received or accepted first by us.
4.2 Due to other commitments at the busy period prior to the start of a Top Floor Auctions, Auction, we do not accept liability for any errors or omissions when dealing with Absentee Bids received by telephone, fax or online.
5. TELEPHONE BIDS We may record telephone conversations for quality and control purposes. For further information on how we use your personal data see our Privacy Policy found on our website at .
6.1 We also accept bids through Live Online Bidding. For more information, please visit As well as these Conditions of Sale, the internet bids through Online Bidding are governed by the respective online bidding providers’ terms of use. In the event of any conflict between these Conditions of Business, our terms will control. You agree that you will also strictly comply with all local laws and regulations in force if you are bidding online outside of the United Kingdom.
6.2 At some Top Floor Auctions, Auctions, there may be a video or digital screen in operation for the convenience of Bidders using Live Online Bidding. Errors may occur in its operation, the quality of the image reproduced on the screen and/or the correspondence of the screen image to the original. We do not accept liability for any such errors due to events beyond our reasonable control. We will keep any personal information confidential except to the extent required by law. For further information on how we use your personal data see our Privacy Policy found on our website at .
7.CONDUCT OF THE Top Floor Auctions, AUCTION We have discretion at any time to refuse any bid, withdraw Lot(s) or reoffer Lot(s) for sale if we believe there may be an error or dispute. We do not accept liability for any errors or omissions for any bids received by telephone, or online if the error/omission was beyond our reasonable control.
8.1 Our knowledge of the Lot(s) is dependent on the information provided by the Vendor and we are not able to carry out exhaustive due diligence of the Lot(s). Also due to the nature of the Lot(s) sold they are likely due to age to show signs of wear and tear, damage, other imperfections, restoration or repair. To assist you when inspecting Lot(s) we do provide condition reports. You will also note that Lot(s) may have other faults not expressly referred to in the Catalogue or condition report. You acknowledge this and accept responsibility for carrying out inspections and investigations to satisfy yourself as to the Lot(s) you may be interested in.
8.2 We make every effort to ensure the accuracy of any statement regarding the Lot(s) made orally or in our Catalogues however we give no representations or warranties on any statement we make in respect of age, attribution, authenticity, authorship, condition, date, origin and provenance of the Lot(s) made orally or in our Catalogues.
8.3 if we sell Lot(s) at Top Floor Auctions, Auctions, which prove to be a Deliberate Forgery, we shall refund only to the Buyer the total amount paid, this being the total amount the Buyer can recover from us. Neither we nor the Vendor will be liable for any special, indirect or consequential losses or damages that the Buyer incurs as a result of the Lot(s) proving to be a Deliberate Forgery. In the event the Buyer believes the Lot(s) to be a Deliberate Forgery, the Buyer must:
8.3.1 notify us (i) no later than three years following conclusion of the sale of the relevant Lot(s); (ii) of the date of the Top Floor Auctions, Auction the relevant Lot(s) were purchased at and (iii) within 14 days of the Buyer receiving any information that makes them question the authenticity or attribution of the Lot(s);
8.3.2 be able to transfer good title in the Lot(s) to us free from any charges or third party claims; and
8.3.3 on our instruction and at their cost instruct two independent experts agreed by the parties to provide advice on whether the Lot(s) are a Deliberate Forgery. After deliberating the contents of the expert reports and at our sole discretion (not being bound by such experts conclusions) if we determine that the Lot(s) are a Deliberate Forgery we will refund the total amount paid.
8.4 The Buyer has no right to a refund in the event of claiming the Lot(s) are a Deliberate Forgery where:
8.4.1 the Catalogue description of the Lot(s) at the time of the sale was the generally accepted opinion of scholars and experts;
8.4.2 if, at the date of its sale the only way of confirming the Lot(s) were a Deliberate Forgery was by scientific or other processes which were not available until after the Lot(s) was published in the Catalogue; or
8.4.3 we were not notified that the Lot(s) may be a Deliberate Forgery by the Buyer within the three years from the conclusion of the sale in accordance with clause 8.3.1.
9. AT THE Top Floor Auctions, AUCTION
9.1 Subject to our sole discretion, the person making the highest bid for any Lot(s) that is accepted by the Auctioneer at the Top Floor Auctions, Auction will be sold the Lot(s). The striking of the hammer by the Auctioneer marks the acceptance of the highest bid and formation of a contract for the purchase of the Lot(s) between the Vendor and the Buyer. The Buyer shall become legally responsible for the Lot(s) at fall of the hammer. We have the right to lawful possession of the Lot(s) until the Purchase Price any other costs reasonably incurred by Top Floor Auctions in connection with the storage of such Lot(s) has been paid in full and in cleared funds to us. The Buyer will be responsible for arranging and maintaining suitable insurance for the Lot(s) following the conclusion of the Top Floor Auctions, Auction. 9.2 If the Buyer fails to collect the purchased Lot(s) within 14 days of the Top Floor Auctions, Auction ending, the Lot(s) will be stored at the Buyers expense and risk by us. The following discretionary rates apply after the 14 days. £3.00 per lot per day or part thereof for smalls and pictures (defined as anything that can be handled by one person) and £5.00 per lot per day for furniture and other larger lots. Top Floor Actions shall be entitled to retain said lots until all sums due have been paid to Top Floor Auctions. If any lot remains uncollected 21 days after the sale, storage charges shall thereafter be £5/£8 (smalls/larger items) per day and Top Floor Auctions shall, in accordance with the law, have the right to sell the purchased lot to recover payment of storage charges outstanding. Any balance proceeds of sale received after payment of all sums outstanding and due to Top Floor Auctions, shall be held for the account of the buyer.
9.3 If the Artists Resale Rights Regulation 2006 were to apply to any Lot(s), the Buyer agrees to pay us an amount equal to the applicable resale royalty provided for in that regulation and we shall undertake to the Buyer to pay that amount to the relevant artist’s collection agent.
9.4 The Buyer will be liable to pay to us the Hammer Price, the Buyer’s Premium, the Online Bidding Fee and any Expenses and any applicable VAT (“Purchase Price”) in pounds sterling. Payment is due by the Buyer immediately following the sale of the Lot(s) irrespective of any export, import or other licences. Card payments by overseas Buyers will be subject to an additional 2% plus VAT of the Purchase Price. **
9.5 You will not become the owner of the Lot(s) until we have received the Purchase Price in cleared funds. We are not obliged to release Lot(s) to the Buyer until you have become the legal owner.
9.6 Following payment of the Purchase Price in cleared funds, the Buyer must collect the Lot(s) from our premises at their own cost within 7 Working Day's after payment.
9.7 The packing and handling of any Lot(s) is entirely at the Buyer’s risk and expense and we shall not, in any circumstances, be responsible for any acts or omissions of the packers or shippers.
10.1 If the Buyer fails to pay us the Purchase Price, we or the Vendor may within seven days of the Top Floor Auctions, Auction and at our sole discretion exercise the following rights: 10.1.1 charge interest on the Purchase Price at a rate equal to 4% above Nat West Bank plc’s base rate from the date of conclusion of the Top Floor Auctions, Auction;
10.1.2 store the Lot(s) at the Buyer’s sole risk and expense;
10.1.3 cancel the purchase of any or all of the Lot(s) by the Buyer;
10.1.4 resell the Lot(s) at a Top Floor Auctions, Auction or a private sale without prior notice and the Buyer will be liable for any shortfall arising from the resale together with costs and expenses incurred in connection with the resale;
10.1.5 hold the Buyer in breach of contract and commence County Court proceedings for the recovery of the Purchase Price together with interest, legal fees and all other costs associated with commencement of legal proceedings;
10.1.6 only release Lot(s) we hold upon payment of the Purchase Price and any associated storage costs; and
10.1.7 refuse the Buyer entry into and decline all bids made by the Buyer at any future Top Floor Auctions, Auctions.
11.1 The exportation of any Lot(s) from the United Kingdom or the importation into any country may be subject to one or more export, import, firearm, endangered species or other permit. Many countries require a declaration of export of property into the country. Local laws may prevent a Buyer from importing a Lot(s). We are not under any obligation to cancel the purchase and refund the Buyer the Purchase Price if the Lot(s) may not be exported, imported or if it is seized by any government authority. Lots made of protected species
11.2 You should check the relevant customs laws and regulations before bidding on any Lot(s) which are made of or including endangered or other protected species of wildlife which includes amongst others: ivory, tortoiseshell, crocodile skin, rhinoceros’ horn, whalebone, certain species of coral and Brazilian rosewood.
11.3 Several countries refuse to import such materials and some countries require a licence from the relevant regulatory agencies. Lots of Iranian origin
11.4 Some countries prohibit or restrict the purchase and/or import of Iranian origin works of conventional craftsmanship. It is your responsibility to ensure you do not bid on a Lot(s) in contravention of the sanctions or trade embargoes that apply to you.
12.THE EXCLUSION OF CONSUMER RIGHTS LEGISLATION Where the Lots sold at Top Floor Auctions, Auction are for second hand goods and the Buyer has the opportunity of attending the Top Floor Auctions, viewing days in person, the Buyer will be excluded from statutory consumer remedies and cancellation rights on the purchase of such Lot(s), e.g. vintage electrical and other vintage items sold as collectors’ items or ornaments not intended for use.
13.1 We give no guarantees or warranties to the Buyer and any implied conditions or warranties, whether imposed by the Sale of Goods Act 1979 or otherwise (ii) in particular, any representation or statement we make by or is made on behalf of us, whether orally by any of its directors, officers, employees, agents or sub-contractors or printed in any Catalogue or any advertisement, brochure, commentary, list, report or valuation, concerning any aspect or quality of any Lot(s), including age, attribution, authenticity, authorship, condition, date, origin, price, provenance, value, fit for purpose, description, size or importance is opinion only, may be amended prior to the Lot being offered for sale (including whilst the Lot is in public view) and is not to be taken as being or implying any warranty or representation of fact by us; and (iii) neither We nor any of our directors, officers, employees, agents or sub-contractors shall be in any way liable for any errors or omissions in any such representations or statements, save for any representations made fraudulently. 13.2 Except as it relates to any liability for death or personal injury resulting from our negligence (for which we in no way seeks to exclude or limit our liability), our liability for any claim brought against us by any Buyer in respect of any Lot(s) shall be limited to the aggregate of the Hammer Price for the Lot(s) and the Buyer’s Premium actually paid to us in respect of the Lot(s).
14.1 In connection with the management and operation of Top Floor Auctions business and the marketing and supply of Top Floor Auctions services or as required by law, Top Floor Auctions may: (i) request that any Buyer, any Vendor and any Bidder at any Top Floor Auctions, Auction, and if so requested that Buyer, that Vendor and that Bidder agree to, provide in a form acceptable to Top Floor Auctions written confirmation of their name, permanent address, proof of identity and creditworthiness and any other requested personal data; or (ii) obtain personal data about any Buyer, any Vendor and any Bidder at any Top Floor Auctions, auction from third parties (e.g. credit information agencies). If any Buyer, any Vendor or any Bidder at any Top Floor Auctions, auction provides Top Floor Auctions with any personal data, he agrees that Top Floor Auctions may use it for the above purposes and Top Floor Auctions will not use it for any other purpose without the Buyer’s, the Vendor’s or the Bidder’s prior consent (as applicable) or, in the case of any sensitive personal data as defined in the General Data Protection Regulation 2016/679 and any subsequent supervening legislation, prior explicit consent.
14.2 New prospective Buyers and previous Buyers who have not made a purchase at any Top Floor Auctions, auction within the last 2 years will be asked to supply a satisfactory recommendation of creditworthiness from an approved mutual acquaintance of Top Floor Auctions or such other source as Top Floor Auctions may require, along with two forms of identification in order to register to bid at any Top Floor Auctions, Auction. If any person is bidding on behalf of a Buyer known to Top Floor Auctions, that person will need to present to Top Floor Auctions a signed letter of authorisation and two forms of identification in order to register to bid on behalf of that Buyer at any Top Floor Auctions, auction. Please note that previous Buyers who wish to spend an amount inconsistent with their previous buying patterns will also be asked to supply a new bank reference.
14.3 All Buyers, Vendors and Bidders at any Top Floor Auctions, Auction should note that, for security and evidential purposes, Top Floor Auctions premises are subject to video recording. Telephone calls to Top Floor Auctions, including (without limitation) any telephone bids or voicemail messages, may also be recorded and used for evidential purposes where, for example and without limitation, there is any dispute as to the bidding for or the Hammer Price of any particular Lot sold.
15. PRIVACY POLICY Our Privacy Policy sets out information about what personal data we collect about you and how that personal data is used, the terms on which we process any personal data collected from you, or that you provide to us. The Privacy Policy can be found on our website at
16. COOKIE POLICY Our Cookie Policy sets out information on the use of cookies and the purposes for which cookies are stored and accessed on our website. The Cookie Policy can be found on our website at
17. INTRODUCTORY COMMISSIONS We reserve the right to pay commission out of any fee that we receive to any third party that introduces property for auction to us. We reserve the absolute right, subject to applicable laws, to keep all details of any such payments confidential to ourselves.
18.1 We shall be entitled to photograph, illustrate or otherwise produce images in our Catalogues, promotional literature and on either our own or any third party’s website of any Lot(s) for sale. The copyright in all such photographs, illustrations, images and written material produced by or for us in relation to any Lot(s) shall remain at all times our sole property. We have the right to use such photographs, illustrations, images and written material at any time and in whatever way we deem appropriate, whether or not in connection with the relevant Top Floor Auctions, Auction. The Buyer warrants that they shall not use any such photographs, illustrations, images and/or written material of or pertaining to that Lot(s) without our prior written consent and you shall fully indemnify us on a continuing basis against all costs, claims, demands, expenses, losses, damages and liabilities of whatsoever nature arising out of, or in connection with, any breach by us of this warranty. 18.2 The Vendor and Top Floor Auctions make no representations and give no warranties as to whether any Lot(s) is subject to copyright or as to whether the Buyer of that Lot will acquire any copyright or other reproduction rights in it.
19. VALUE ADDED TAX Where these Conditions: (i) refer to any obligation on the Buyer to make payment to us, the Buyer will be liable to pay any VAT required by law or, if applicable, any amount in lieu of VAT.
20.1 These Conditions of Business are not assignable by you without our prior written consent.
20.2 No act, omission or delay by us shall be deemed a waiver or release of any of its rights under these Conditions of Business or otherwise.
20.3 If any provision of these Conditions of Business is found by any court with jurisdiction to be invalid, illegal or unenforceable for any reason, that provision shall be discounted and the remaining provisions shall continue to have full force and effect.
20.4 These Conditions of Business set out the entire agreement and understanding between us and you at a Top Floor Auctions, Auction.
20.5 Any notice or other communication shall be in writing and, if sent by post, shall be deemed to have been received by the addressee on the second working day after posting or, if the addressee is based outside the United Kingdom, on the fifth Working Day after posting. If any written notice is delivered by hand, it shall be treated as having been received at that time and, if any written notice is sent by facsimile, it shall be deemed to have been received 24 hours after sending. Any notice sent to us should be sent to ‘Top Floor Auctions, The Old Maltings, Hall Street, Long Melford. CO10 9JA’ and quote the relevant sale date and either the Vendor’s reference number or the Buyer’s invoice number. Any notice that we send to you shall be addressed to the last address formally notified by us.
20.6 The Contracts (Rights of Third Parties) Act 1999 is excluded by the Conditions and shall not apply to any contract made pursuant to them.
21.1 These Conditions of Business and all aspects or all matters, transactions or disputes to which they relate shall be governed by and construed in accordance with the laws of England. By bidding for any Lot(s) (whether present in person or by agent, by written bid, telephone or online) or offering any Lot(s) for sale at any Top Floor Auctions, Auction, the exclusive jurisdiction of the English Courts will apply to settle all disputes arising in connection with all aspects of all matters under these Conditions of Business.
21.2 You consent to service of process or any other documents in connection with any legal proceedings by personal service, delivery by mail, facsimile transmission or in any other manner permitted by the laws of England or the law of the place of service at your last address known to us or any other usual address.
Shipping is discretionary and only available on some lots. This is mainly limited to small, unbreakable items that can fit into a small C5 jiffy bag. Please contact the auctioneer on 07815 738306.

However, Top Floor Auctions are NOT responsible for any damage incurred in transit after the fall of the online hammer. Buyers are strongly advised to arrange their own insured transport.

We are not able to pack for couriers to collect, there are a number of couriers who will offer a 'pack and deliver' service for you.

Part and Parcel UK -
Phone - 01252 545 611 - Phone 0345 873 9990