Terms and conditions.
This document contains important information regarding your rights and obligations, please
read it carefully.
We hold auctions on the last and middle Tuesday of the month, there may be some exceptions.
We are open for you to drop items off every weekday, please call to book and appointment. You can book a free valuation with our valuer Nigel Blagburn, please try to book at least a day in advance to avoid disappointment.
Any monies owing to vendors can be paid to you in cash, by bank transfer or by cheque, depending on your preferred method.
Sellers commission is set at 20% of the hammer price plus VAT. By entering an item into the sale, you agree for the auction house to deduct commission costs from the sale price.
We can add reserves to items. All reserves must be authorised by the auctioneer only and will be agreed upon in writing before the sale. If the item has not met the reserve, it will automatically be placed into the next sale and the same criteria will be followed until the successful sale of the item.
If an item is not sold, we will try to resell it for you in the following auction. If it is unsold again you can either collect it or we can donate it to a chosen charity.
Under no circumstances can items be removed from any auction on the day of the sale.
Once an item is sold, you will have a maximum of 12 months to collect the payment as standard.
All bidders are required to be registered with the auction house before bids are made, a paddle number will be allocated to you and this number will be noted by the auctioneer as the hammer goes down.
The buyer's commission is set 20% of the hammer price plus VAT.
We offer an in-house postage service; items can be packed and posted to you at cost. Items are usually posted Royal Mail Special delivery. If payment is made before 1pm, in most cases items can be packed and posted the same day. There may be some exceptions as to what we can pack so please confer with us before buying. I.e. Batteries. If you would prefer to send your own courier, we will happily package items ready for their collection. Items can also be collected from our premises, we can be open Monday-Friday, 10 am-4 pm. Glass, ceramics or anything breakable cannot be insured, we wrap everything extremely well, we hold no responsibility for anything damaged in the post. Everything is posted is at your own risk.
We offer a phone line bidding service for our items, there is a maximum of three phone lines available per lot, this works on a first-come-first-served basis. You will not be able to book a phone line once the auction has started.
We offer bidding with easyliveAuction.com and the-saleroom.com Lots can be viewed on any computer connected to the internet and bids can be placed online live as the auction is running. easyliveAuction.com charges 3% on the hammer price, Alternatively, you can opt to pay a £3 Flat Fee charge per auction. The-saleroom charges 4.95% on the hammer price.
Our auctions are always held on a Tuesday, our catalogue can be viewed up to two days before the sale date.
Everything in our auction is sold as seen. We only give a brief description; however, more details and pictures can be sent on request.
No item is the property of the buyer until payment has been made in full nor shall it be removed from the auction house until the item has been presented to the buyer by one of the porters on duty.
If the buyer is unsure of the authenticity of an item, they have 10 days from the date of the sale to return the item/s to us so we can inspect them. After this time, we cannot be held responsible.
The auctioneer can refuse to take a bid off anyone if he has good reason to believe the person will not follow the terms and conditions set above or if the bidder is a former non-payer. This will be executed without prejudice and the auctioneer's decision is final.
Staff members will face off to the cardholder at all points of interaction.
All payments will be dealt with solely by Alnwick Auctions staff members, no card details will be stored.
Once an item has been posted, you will be able to contact us in order to get a tracking number.
We will manage all complaints and disputes and take responsibility for chargebacks.
We will account for full ticket price and pay appropriate sales tax on the transaction value as applicable.
Any customers wishing to collect their items in person from the auction house must provide proof of identity. If collecting on behalf of another person, the buyer must inform the Auction House by email that a third party will pick up their lots or the third party must provide a copy of the invoice. No items will be released without this information.
All collections must be pre-arranged with the Auction House.
We can take payments of up to £200 over the telephone and up to £300 via our online payment link attached to the invoices sent out immediately after each sale to successful bidders. These limits are set to protect both the customer and ourselves from fraudulent payments.
Any amounts owed that exceed £300 MUST be paid via bank transfer.
We have an inhouse postage and packing service available to customers who buy item(s). We ship at cost so you will only be charged what it costs us. Items will packed and posted after payment. Some items may be exempt so please confirm with us beforehand.