PLEASE NOTE THAT SOME TERMS HAVE BEEN AMENDED DUE TO COVID-19
Our in-house buyer's premium is 17% + VAT. This includes telephone bidding and commission bids.
We offer an online bidding service via easyliveauction.com for bidders who cannot attend the sale.
Please note that any lots purchased via easyliveauction.com live auction service will be subject to an additional 3% commission charge + VAT at the rate imposed on the hammer price or no commission for the internet bidding if the ‘Flat Fee’ has been chosen at registration.
*** Condition Reports ***
Our catalogue descriptions do not include any information on the condition of the lot and it is up to the purchaser to satisfy themselves as to the condition before bidding. Upon request by email we can give full condition reports on any lot. Due to COVID-19 we have taken additional detailed images so please view all images before requesting condition reports.
*** Payment ***
ALL payments from outside of the UK regardless of amount, must be paid in full via bank transfer.
We are still accepting cash payments. Payment can also be made in person at our offices with debit card or credit card. Where the customer is not present payment can be made by debit or credit card up to a limit of £500 (UK only). Above this all payments must be made by bank transfer.
We offer an in-house postage and packing service. Please click the 'request quote' button when you receive your invoice. By clicking this button you are instructing us to pack your item(s) and inform you of the cost. Should you then decide not to use our shipping service there will be a small cost for the labour and materials.
We have a minimum charge of £10
We are inundated with many requests for postage and packing on the first few days following an auction. We employ additional staff to help cover this demand but as most of the requests come in over a short period it can take some time to work through them. We aim to dispatch your parcel as soon as possible but in periods of high demand it can take up to three weeks to process quotes.
Damage/Breakages in transit
We insure all parcels for loss but we are UNABLE to insure for damage or breakages during transit.
If you would like your parcel insured for damage (we would recommend this for delicate items and ceramics) or if you need it in a hurry then we suggest you contact Mailboxes - telephone 01249 446141 or firstname.lastname@example.org – who will be happy to collect from our premises.
We are offering viewing for sales strictly by appointment only (subject to Govt guidelines so please call to check). Government guidelines will be followed at all times and customers will be asked to follow all measures put in place. Hand sanitiser, gloves, and face masks will be available to anyone entering the premises.
Please do not make an appointment if you are ill, have any flu-like symptoms, or have been in contact with anyone suffering from Covid-19.
Collection of items
No purchases can be collected on the day of an auction
Collections can be made from the Monday after an auction by strict appointment. Please call 01249 720888 or email email@example.com and we will schedule a controlled collection time for you.
As government guidelines are constantly changing please be aware that the above is subject to change at short notice
We are pleased to be able to offer buyers our in-house postage and packaging service for many items. Please click the 'request postage quote' button once you have received your invoice. Please note that by clicking this button you are instructing us to pack your item(s) and inform you of the cost. Should you then decide not to use our shipping service there will be a small cost for the labour and materials
Whilst we are able to insure against loss in post, we are unable to insure against damage in post. Our postage & packaging service is offered at the lowest possible cost to our customers which we are aware saves buyers a large sum of money compared to what professional packing companies charges. Due to this we are inundated with requests and whilst every effort is made to get your items out to you ASAP, we recommend you use Mail Boxes www.mbechippenham.co.uk if you require your items urgently.
Under no circumstances will items be posted to alternative residential addresses, hotels or P.O. Box numbers. We can arrange delivery to a business address.